Wholesale Policy

This Wholesale Policy governs all wholesale orders placed with Transconverge via https://www.transconverge.com and applies to registered wholesale buyers, retailers, distributors, pet product resellers, and business customers purchasing goods for commercial resale in the United States and international markets. By submitting a wholesale order, you acknowledge that you have read, understood, and agreed to the following terms.

1. Wholesale Eligibility

Wholesale purchasing is limited to registered business entities only, including physical retail stores, e-commerce sellers, pet shops, groomers, and authorized distributors.

All applicants must provide valid business identification, tax ID, or resale certificate to complete wholesale account approval. Personal purchases and non-commercial orders do not qualify for wholesale pricing.

2. Minimum Order Quantity (MOQ)

• A minimum order value or unit quantity applies to all wholesale orders, as displayed on product pages at the time of order.

• Orders below the stated MOQ will be processed at standard retail pricing unless otherwise approved in writing by Transconverge.

• Specialized or custom products may have higher minimum order requirements.

3. Wholesale Pricing & Discounts

Wholesale prices are exclusive to approved business accounts and are subject to change without prior notice.

• Bulk tiered pricing may be offered for large‑volume orders.

• Prices are quoted in USD and exclude shipping, taxes, tariffs, duties, and other customs fees unless stated otherwise.

• Promotional retail discounts do not apply to wholesale orders.

4. Order Processing & Lead Time

• Orders are processed within 3–7 business days after payment confirmation.

• Custom or made‑to‑stock products may require extended production lead times, which will be confirmed during the order confirmation stage.

• Transconverge reserves the right to delay shipments due to inventory shortages, supply chain disruptions, or force majeure events.

5. Payment Terms

Accepted payment methods include bank transfer, PayPal, credit card, and other secured payment channels as listed on the website.

• Full payment is required before order processing unless a separate credit agreement has been formally approved.

• Orders will not be shipped until all payments are cleared and verified.

6. Shipping & Delivery

• Shipping costs are calculated based on weight, dimensions, destination, and selected shipping method.

• Transit times vary by carrier and location; estimated delivery timelines are provided for reference only.

• The buyer is responsible for all import duties, taxes, customs clearance, and related fees for international orders.

• Risk of loss or damage transfers to the buyer upon delivery to the designated shipping carrier.

7. Returns, Defects & Exchanges

• Wholesale orders are non‑returnable for reasons of change of mind, overstock, or slow sales.

• Defective, damaged, or incorrectly shipped items must be reported within 7 days of delivery with supporting photos or evidence.

• Eligible claims will be resolved via replacement, partial refund, or credit towards future orders at Transconverge’s discretion.

• No returns or refunds will be accepted without prior return authorization (RMA) from our customer service team.

8. Intellectual Property & Brand Use

All product images, logos, trademarks, and content on Transconverge.com are the intellectual property of Transconverge.

Authorized wholesale partners may use brand assets for resale purposes only. Unauthorized use, reproduction, or modification is strictly prohibited.

9. Confidentiality

Wholesale pricing, order details, product specifications, and business terms are confidential. The buyer agrees not to disclose sensitive information to third parties without written consent.

10. Policy Updates

Transconverge reserves the right to update or modify this Wholesale Policy at any time. Continued use of our wholesale program following changes constitutes acceptance of the revised terms.

11. Contact Information

For wholesale inquiries, account applications, or order support, please contact our wholesale team through the official website contact page.